Website Privacy Policy

Information We Collect

1. We may collect personal data in the following ways:

a. Information You Provide:

• When you fill out forms on our website (e.g. quote forms, contact forms)
• When you call, email, or otherwise correspond with us

This may include:

• Full name
• Company name
• Email address
• Telephone number
• Project/location details
• Any other details you choose to provide

b. Technical Information:

When you browse our Site, we may collect limited technical data including:

• IP address
• Browser type and version
• Pages visited
• Referral URL
• Time and date of access

This data is used for analytics and website improvements. It is not used to identify individuals personally.

2. Use of Personal Data

We use the information we collect to:

• Respond to your enquiries or requests
• Process quotes or project discussions
• Improve the performance and content of our site
• Send you relevant communications, where consent has been given
• Comply with legal or regulatory obligations

We will only send marketing communications if you have chosen to receive them. You can unsubscribe at any point using the link in our emails or by contacting us directly.

3. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

• Consent – for marketing communications
• Contract – when processing is necessary to provide a quote or supply products/services
• Legitimate interests – such as improving our website and responding to business enquiries
• Legal obligations – when we are required to retain data for tax, regulatory, or legal reasons

4. Cookies

Our site uses cookies to enhance your browsing experience and understand visitor behaviour.

What are cookies?

Cookies are small text files stored on your device to help websites function effectively. They can track user preferences, usage patterns, and enable specific features (e.g. form behaviour, Google Analytics).

Types of cookies we use:

• Essential cookies – for core site functionality
• Performance cookies – for anonymous analytics
• Functionality cookies – to remember preferences

You can control or turn off cookies through your browser settings. However, some areas of the site might not work correctly if cookies are disabled.

5. Data Sharing

We do not sell or rent your personal data.

We may share your information with trusted third parties such as:

• Service providers who help us operate our website or systems (e.g. email hosting, CRM platforms)
• Delivery or logistics partners, when fulfilling customer orders
• Regulators or law enforcement, where required by law

All third-party providers are contractually obligated to handle your data securely and lawfully.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers with access controls
• Regular software updates and patches
• Encryption where necessary

Despite our efforts, no internet transmission can be guaranteed as 100% secure.

7. Data Retention

We retain personal data only as long as necessary for:

• The purpose it was collected
• Any legal or contractual obligations

You can request deletion of your data at any time unless we are required to retain it for legal or regulatory purposes.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Object to or restrict processing in certain circumstances
• Withdraw consent at any time (for marketing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@cbsretainingwalls.com

9. Third-Party Links

Our website may contain links to other websites. This policy applies only to our Site. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this policy or how we handle personal data, please contact us –info@cbsretainingwalls.com